FAQs
How much is shipping?
In Cali, the cost of express delivery is $10,000. If you choose shipping by Coordinadora, the value varies depending on your total purchase. In the rest of the country, it varies according to your city
What payment methods do you accept?
You can make your payment with a credit card, debit card, or ADDI
How long does shipping take?
If you are in Cali, you can choose the ONLY CALI option and your order will arrive on the same day of purchase. Applies to purchases made Monday through Friday, before 4:00 p.m., and until 2:00 p.m. on Saturdays.
Cali: 2 business days after the purchase date. Rest of the country: 2 to 5 business days after the purchase date.
Do you ship internationally?
Contact us at the following WhatsApp number +57 317 361 6713 for more information
What is the process for making a change or a warranty claim?
For exchanges and warranty claims, please contact us at the following WhatsApp number: +57 324 2484243, providing your order number. For more information, see Exchanges and returns.
How much time do I have to make an exchange or claim a warranty?
You have 20 calendar days from the day of your purchase, and you must do so through the same method you used for the purchase
What are the opening hours and store locations?
Online Support: Monday to Friday from 8:00 am to 5:00 pm and Saturdays from 9:00 am to 2:00 pm, no support on Sundays.
Cali Store - La Leyenda Mall, Calle 13A #103 - 335 Local 133
Hours of operation: Monday to Saturday from 10:00 am to 8:00 pm and Sundays and holidays from 11:00 am to 5:00 pm
Medellin Store, El Poblado - Casa Ecleo, Calle 6A #29 - 126
Hours of operation: Monday to Saturday from 10:00 am to 7:00 pm and Sundays and holidays from 10:00 am to 4:00 pm